On Thursday, the family rallied supporters online and staged a protest at Cigna’s Glendale office with about 150 people, including many members of the local Armenian community and the California Nurses Assn., which had released statements supporting the family’s cause.
Later in the day, Cigna released a statement approving the transplant payment.
“Although it is outside the scope of the plan’s coverage, and despite the lack of medical evidence regarding the effectiveness of such treatment,” spokesman Wendell Potter wrote, “Cigna HealthCare has decided to make an exception in this rare and unusual case, and we will provide coverage should she proceed with the requested liver transplant. Our thoughts and payers are with Nataline and her family at this time.”
Nataline died about 6 p.m.